Refund Policy

At Odd One Out, we strive to ensure you’re completely satisfied with your purchase. If for any reason you’re not, we’re here to help. Please read our refund policy below for details.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
  • Sale or clearance items are not eligible for a refund unless they are defective or damaged.

Non-Returnable Items:

  • Gift cards
  • Customized or personalized items

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Insert Email Address] or call us at [Insert Phone Number] with your order number and reason for return.
  2. Once approved, we will provide you with a return authorization number and instructions for sending back the item.

Please Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent.

3. Refund Process

Once we receive and inspect your returned item, we will:

  • Notify you of the approval or rejection of your refund.
  • If approved, process the refund to your original payment method within 7–10 business days.

Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

4. Exchanges

We offer exchanges for the same item in a different size or color (subject to availability). If the desired item is unavailable, we will issue a refund.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect:

  • Please contact us within 7 days of receiving the item.
  • We will cover all costs associated with returning the item and provide a replacement or full refund.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us at [Insert Email Address] for further assistance.

7. In-Store Returns

If you purchased an item from one of our physical stores, please return it to the same store with your receipt or proof of purchase. Refunds will be issued according to the original payment method.

8. Final Sale Items

Items marked as “Final Sale” are not eligible for returns, refunds, or exchanges, except in cases of defects or damage.